Virtual Call Centre Features
Call Centre Feature Categories
System Capacity
Virtual call centre high capacity inbound and outbound call handling for large numbers of users and agents.
Call Handling
Virtual call centre call handling features including IVR menus, call recording, transfer, screen popping, caller on hold, and missed call alerts.
Voicemail Services
Virtual Call Centre voicemail mailbox, SMS and email new message paging.
Supervisor Control
Call centre agent monitoring, reporting and call recording services enhancing supervisor control.
User Control
Virtual call centre user login for call access and handling, voicemail and SMS services.
Agent Monitoring
Extensive agent monitoring and reporting facilities assist call centre supervisors to optimize call handling and improve customer service.
